SCaN: Automated Vending is Growing Up
In San Francisco International Airport, you can now buy a digital camera or iPod from a vending machine, side by side with Kit Kat and Skittles.
This brief article discusses the challenges and apportunities in automated retail. They liken the convenience of automated retail to that of ATMs. It's clearly working, at some level: "Zoom's airport stores are some of the most profitable performers in the retail industry, with annual sales exceeding $1,000 per square foot."
I'd be bummed if I couldn't decide what iPod mini color they spit out...
There are definitely some open questions. Returns? Errors in product dispensing? What if I have product questions?
None of those things matter when you're buying M&Ms, but matter quite a bit when you're buying a portable DVD player.
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